Refund and Returns Policy

Last Updated: September 2026

Premium Ibogaine Merchant (“Premium Ibogaine Merchant,” “we,” “us,” or “our”) is committed to supplying properly documented botanical and research-related products to qualified customers and research organizations.

Because our products may include botanical materials that are subject to specific handling, shipping, import, export and regulatory requirements, returns and refunds are handled differently from ordinary consumer retail products.

This Refund and Returns Policy explains when an order may qualify for a refund, replacement or other appropriate remedy.

By placing an order with Premium Ibogaine Merchant, you acknowledge and agree to the terms of this policy, subject to any mandatory rights provided by applicable law.

1. Our Research-Oriented Business Model

Premium Ibogaine Merchant is a Cameroon-based supplier focused on the cultivation, responsible sourcing and research-oriented supply of iboga-related botanical materials.

Our products are intended for legitimate research purposes and appropriately qualified and licensed individuals or organizations, subject to applicable laws and regulations.

Due to the nature of these products, we may require appropriate information or documentation before accepting an order.

An order may be declined, suspended or cancelled where:

The proposed transaction does not satisfy our eligibility requirements.
Required documentation has not been provided.
The transaction may violate applicable law.
The destination does not permit the relevant product.
Required import or export permissions cannot be established.
We reasonably believe the transaction presents a regulatory, legal or security concern.

Where an order is cancelled by us before dispatch for one of these reasons, any refund will be considered in accordance with the circumstances of the cancellation and applicable law.

2. General Returns Policy

Due to the nature of botanical research materials, we generally do not accept returns simply because a customer changes their mind, no longer requires the product or ordered the wrong product.

This approach is necessary because returning botanical materials across international borders may create regulatory, customs, phytosanitary, contamination, storage and chain-of-custody concerns.

Products that have been delivered correctly and in accordance with the agreed order are therefore generally considered final sale.

However, this does not prevent us from addressing legitimate problems involving:

Incorrect products
Incorrect quantities
Significant shipping damage
Material defects
Material non-conformity with the agreed product specification
Other circumstances where a refund or replacement is required by applicable law

3. When a Refund May Be Available

A refund may be considered where one or more of the following circumstances applies.

3.1 Incorrect Product

If we send a product that is materially different from the product confirmed in your order, please contact us as soon as possible.

After reviewing the order and available documentation, we may offer:

Replacement with the correct product
A partial refund
A full refund

The appropriate remedy will depend on the circumstances.

3.2 Incorrect Quantity

If the quantity delivered is materially different from the quantity specified in the confirmed order, please notify us promptly.

Where the discrepancy is confirmed, we may arrange for:

The missing quantity to be supplied, where legally and practically possible
A corresponding refund
Another mutually appropriate remedy

3.3 Significant Damage During Shipping

If your shipment arrives visibly damaged, please document the condition of the package before opening it where possible.

Useful evidence may include:

Photographs of the external packaging
Photographs of damaged packaging
Photographs of the product
Shipping labels
Tracking information
Delivery documentation

We will assess the circumstances and may request additional information from the carrier.

Where the damage is confirmed to have occurred during transportation and the relevant remedy is available, we may provide a replacement or refund in accordance with the circumstances.

3.4 Material Non-Conformity

Where a product is materially inconsistent with an agreed written specification or documentation, we will review the matter.

A claim of non-conformity should be supported by appropriate evidence.

Depending on the product, this may include:

Batch information
Photographs
Product documentation
Certificate of analysis, where applicable
Independent laboratory analysis
Shipping records
Other relevant evidence

A difference in natural botanical characteristics does not necessarily constitute a product defect.

4. Botanical Products and Natural Variation

Products derived from plants may naturally vary in:

Color
Aroma
Texture
Moisture
Particle size
Physical appearance
Natural chemical composition

These characteristics do not automatically mean that a product is defective or incorrectly supplied.

Where a specific specification has been agreed in writing, that specification will be considered when evaluating a claim.

Where no specific specification has been agreed, natural botanical variation may be expected.

Customers purchasing botanical research material should therefore evaluate the product based on appropriate botanical and analytical information rather than visual appearance alone.

5. Laboratory Testing and Product Disputes

Where a dispute concerns the chemical or analytical composition of a product, Premium Ibogaine Merchant may request appropriate evidence before approving a refund.

Depending on the circumstances, we may request:

The batch or lot number
Certificate of analysis
Independent laboratory results
Details of the analytical method used
Date of analysis
Sample information
Storage information

Where independent testing is required, the parties may agree on an appropriately qualified laboratory.

The cost of independent testing will be considered on a case-by-case basis.

A difference between an independent analytical result and an earlier result does not automatically establish that either party acted improperly. Differences can arise from sampling procedures, analytical methods, laboratory equipment and sample handling.

6. Products That Have Been Opened or Altered

For safety, quality-control and chain-of-custody reasons, we generally cannot accept returns of botanical products that have been:

Opened
Used
Mixed with other materials
Processed
Altered
Repackaged
Contaminated after delivery
Stored under inappropriate conditions

This restriction does not apply where applicable law requires a different remedy.

Where a customer believes that a product was defective or materially non-conforming upon arrival, the customer should contact us before opening, processing or otherwise altering the product whenever reasonably possible.

7. Incorrect Orders by Customers

Customers are responsible for reviewing order information before submitting an order.

This includes checking:

Product name
Product form
Quantity
Delivery address
Contact information
Intended destination
Any applicable documentation requirements

We are generally unable to accept returns or provide refunds solely because a customer ordered the wrong product, entered an incorrect address or changed their mind after the order has been confirmed.

Where an order has not yet been dispatched, we may, at our discretion, consider a cancellation or modification request.

Such requests should be made as soon as possible.

8. Order Cancellation

Before Processing

A customer may contact us to request cancellation before an order has entered processing.

We will consider the request based on the status of the order.

If cancellation is approved before processing or dispatch, we may issue a refund, subject to applicable transaction fees or other legitimate costs where permitted by law.

After Processing or Dispatch

Once an order has entered processing, been packaged or been dispatched, cancellation may no longer be possible.

If the shipment has already been transferred to a carrier, the customer may need to wait until the shipment status and applicable return arrangements can be assessed.

Because international shipments may involve customs and regulatory requirements, a refused shipment does not automatically qualify for a full refund.

9. Customs, Import Restrictions and Regulatory Issues

Customers are responsible for understanding the laws applicable to the importation, possession, handling and research use of products in their destination country, unless a different responsibility has been expressly agreed in writing.

Premium Ibogaine Merchant does not guarantee that a product that can lawfully be supplied from Cameroon can also be imported, possessed or used in every destination jurisdiction.

Customers should independently confirm applicable requirements before placing an international order.

Potential issues may include:

Import restrictions
Customs requirements
Controlled-substance laws
Pharmaceutical regulations
Botanical or agricultural import requirements
Phytosanitary requirements
Research licensing
Institutional requirements
Documentation requirements

Customs refusal

If a shipment is refused, detained, returned or destroyed by customs or another government authority because the customer did not have the required authorization or because the product is restricted in the destination country, the order will not automatically qualify for a full refund.

We will review the circumstances on a case-by-case basis.

Where the issue resulted from an inability of Premium Ibogaine Merchant to satisfy an obligation that was expressly agreed as part of the transaction, an appropriate remedy may be considered.

Where the issue resulted from the customer’s failure to meet destination-country requirements, the customer may remain responsible for applicable shipping, customs, handling and other costs.

10. Products Returned Due to Regulatory Restrictions

If a product is returned to Premium Ibogaine Merchant because of a regulatory or customs issue, the return may not be accepted automatically.

Botanical materials may require special handling, documentation or authorization when transported internationally.

We will determine whether the returned material can legally and safely be received and, where appropriate, whether it remains suitable for resale or research supply.

If the material cannot be safely or legally returned to our possession, a refund may not be possible.

Any such situation will be reviewed in light of applicable law and the specific circumstances of the transaction.

11. Damaged Shipments

Customers should inspect shipments promptly after delivery.

Where possible, customers should photograph:

The shipping package before opening.
Any visible external damage.
Internal packaging.
The product container.
The product itself.
The shipping label.

These photographs can help establish whether damage occurred before, during or after delivery.

If damage is discovered, please contact us promptly at:

sales@premium-ibogainemerchant.com

Claims made substantially after delivery may be more difficult to investigate, particularly where storage or handling conditions cannot be established.

12. How to Request a Refund or Return

To request a refund, replacement or return authorization, contact:

sales@premium-ibogainemerchant.com

Please include the following information:

Full name
Organization or institution, where applicable
Order number
Date of purchase
Product purchased
Quantity
Description of the issue
Photographs, where relevant
Batch or lot number, where available
Shipping information
Supporting documentation, where relevant

For privacy and security reasons, do not send passwords, payment-card security codes or unnecessary sensitive personal information.

13. Return Authorization

Customers should not send products back without first contacting Premium Ibogaine Merchant.

A return may require prior written authorization.

If a return is approved, we will provide instructions concerning:

Return address
Packaging requirements
Shipping method
Documentation
Carrier requirements
Any applicable deadlines

Unauthorized returns may be refused or may experience delays in processing.

14. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return.

Where Premium Ibogaine Merchant is responsible

If we confirm that the wrong product was supplied or that another verified error on our part caused the return, we may cover reasonable return-related costs where appropriate.

Where the customer is responsible

If the return results from:

Customer ordering error
Change of mind
Incorrect destination information
Failure to comply with import requirements
Customer refusal to accept a lawful shipment
Incorrect documentation supplied by the customer

the customer may be responsible for applicable shipping, customs, handling and return costs.

15. Refund Processing

Once a refund has been approved, we will process it using an appropriate payment method.

The time required for the refund to appear in the customer’s account may depend on:

Payment method
Banking institution
Payment processor
International transfer procedures
Currency conversion
Weekends and public holidays

Premium Ibogaine Merchant cannot control the processing time imposed by a customer’s bank or payment provider.

Where a transaction was paid using a currency different from the refund currency, exchange-rate differences may affect the amount received.

16. Partial Refunds

A partial refund may be appropriate where:

Only part of an order was incorrect.
Only part of the shipment was damaged.
A quantity discrepancy is confirmed.
Another limited deficiency has been verified.

The amount of a partial refund will depend on the nature and extent of the confirmed issue.

17. Replacements

Where appropriate, Premium Ibogaine Merchant may offer a replacement instead of a refund.

A replacement may be subject to:

Product availability
Legal eligibility
Destination requirements
Shipping availability
Research-client qualification
Applicable regulatory restrictions

If replacement is not possible, an alternative remedy may be considered.

18. Refunds for Prepaid Orders That We Cannot Fulfill

If Premium Ibogaine Merchant accepts payment for an order but subsequently determines that it cannot lawfully or practically fulfill the order, we may cancel the order and issue an appropriate refund.

Examples may include:

Regulatory changes
Export restrictions
Import restrictions
Product unavailability
Inability to complete required compliance checks
Transportation restrictions
Other circumstances beyond our reasonable control

Where an order cannot be fulfilled because of circumstances outside our control, the remedy will be determined according to the circumstances and applicable law.

19. Fraudulent or Unauthorized Transactions

Premium Ibogaine Merchant reserves the right to investigate transactions that appear fraudulent, unauthorized or inconsistent with our research-oriented supply requirements.

An order may be suspended or cancelled where reasonably necessary to:

Protect the company
Protect customers
Prevent fraud
Comply with applicable law
Verify the legitimacy of a transaction
Confirm customer eligibility

Where payment has already been received, any refund will be handled in accordance with the circumstances and applicable law.

20. Force Majeure

We are not responsible for delays, cancellations or inability to fulfill an order resulting from circumstances beyond our reasonable control.

These may include:

Natural disasters
Severe weather
Civil unrest
War
Government action
Regulatory changes
Border closures
Customs restrictions
Transportation disruptions
Telecommunications failures
Cybersecurity incidents
Agricultural events
Supply interruptions
Other extraordinary circumstances

Where such circumstances affect an order, we will make reasonable efforts to communicate with the affected customer and determine an appropriate solution.

21. No Refund Based Solely on Research Results

Premium Ibogaine Merchant supplies botanical materials for legitimate research purposes.

We do not guarantee that research involving our products will produce a particular scientific, experimental or commercial result.

A customer will not ordinarily be entitled to a refund simply because:

An experiment produced an unexpected result.
A research hypothesis was not supported.
A laboratory result differed from an expected outcome.
A product did not produce a desired research result.

Any product-quality dispute must instead be evaluated against the agreed product specification and available quality documentation.

22. No Medical or Therapeutic Guarantee

Products supplied by Premium Ibogaine Merchant are intended for legitimate research purposes and qualified clients.

We do not represent that any product will diagnose, treat, cure or prevent a disease or medical condition.

Nothing in this Refund and Returns Policy constitutes a medical claim or guarantee of therapeutic effectiveness.

Research clients are responsible for conducting their work under appropriate professional, institutional and regulatory conditions.

23. Policy for International Customers

International customers should understand that purchasing a product from a Cameroon-based supplier does not necessarily establish that the product can legally enter or be used in the customer’s country.

Before placing an order, customers should verify applicable destination-country requirements.

Where necessary, customers should obtain advice from appropriate legal, regulatory, customs or institutional professionals.

Premium Ibogaine Merchant may request additional information before accepting an international order where this is necessary for legitimate compliance or transaction purposes.

24. Statutory Consumer Rights

Nothing in this Refund and Returns Policy is intended to exclude or limit rights that cannot lawfully be excluded or limited under applicable law.

Where mandatory consumer, commercial, contractual or other statutory rights provide a remedy that differs from this policy, the applicable legal right will prevail to the extent required.

The availability of consumer protections may depend on:

The customer’s location
The nature of the transaction
Whether the purchaser is a consumer or professional entity
The applicable governing law
The product involved
The destination of the shipment

25. Changes to This Refund and Returns Policy

Premium Ibogaine Merchant may update this Refund and Returns Policy from time to time.

Changes may be made to reflect:

Changes in our products
Changes in our business practices
Changes in shipping arrangements
Changes in applicable laws
Changes in regulatory requirements
Changes in payment methods
Changes in international trade requirements

The latest version will be published on our website with the updated date.

26. Contact Us

For refund, return, replacement or order-related inquiries, contact:

Sales and Returns

sales@premium-ibogainemerchant.com

General Inquiries

info@premium-ibogainemerchant.com

Company Address

Premium Ibogaine Merchant
Nomayos, Yaoundé
Centre Region, Cameroon

Director: Wiradzem R.

When contacting us about an order, please include your order number and a clear description of the issue so that our team can review the matter efficiently.

27. Our Commitment to Fair Resolution

Premium Ibogaine Merchant aims to handle legitimate product and order issues fairly, transparently and responsibly.

Our objective is to balance the interests of our customers with the special requirements associated with botanical research materials, international shipping, product traceability and regulatory compliance.

Where we have made an error, we will seek to identify an appropriate remedy.

Where an issue results from circumstances outside our control, we will communicate the available options as clearly as reasonably possible.

Our commitment is to maintain a professional supply relationship based on accurate documentation, responsible business practices and respect for applicable laws.

Premium Ibogaine Merchant
Nomayos, Yaoundé, Centre Region, Cameroon
info@premium-ibogainemerchant.com
sales@premium-ibogainemerchant.com